Free e-book · Digital transformation
This ebook considers how digital transformation is changing work, decision-making and operations. It discusses pandemic-driven acceleration, the role of people alongside technology, and the communication, connectivity and systems that operation control centers need to coordinate critical services.
13 pages · PDFDigital transformation
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Overview
The ebook traces the acceleration of digital initiatives and considers what that means for employees and organizations. It discusses changing workflows, specialized skills and the relationship between human work and technology. A substantial section focuses on operation control centers: how they monitor critical operations, coordinate services and make decisions. The closing chapters identify communication, connectivity, suitable technology and leadership attention as key parts of transformation.
Inside the e-book
01
The guide connects everyday digital tools and enterprise applications to changing workflows and new expectations for productivity and service continuity.
02
Rather than describing technology as a simple replacement for workers, the ebook highlights specialization and human involvement in learning and applying new tools.
03
Operation control centers bring together critical services and teams. The guide emphasizes communications, connectivity, technology selection and leadership in building an effective operating model.
Key ideas
Work
The adoption of digital processes and technologies that reshapes how organizations operate and deliver services.
Operations
A coordinated environment for monitoring critical operations, making decisions and communicating them across an organization.
Digital transformation works best when organizations develop people, processes and connected operations together.
Inside the e-book
Digital transformation works best when organizations develop people, processes and connected operations together.